Member Experience Metrics by ClubWorks, Inc.
Member Experience Metrics by ClubWorks, Inc.

Member Experience Metrics (MXM) is the Medallia software for the fitness industry. With the MXM product, ClubWorks combines 14 years of global leadership in CEM technology through Medallia, 37 years experience in health club operations, and 7 years of fitness-specific customer experience management operations.

Why do companies work with us? ClubWorks is the only company in the world expert at Operational Customer Experience Management Technology, coaching and education, and health club operations. Our clients effectively apply the same technology and customer experience principles as Nordstrom, Apple, Macy’s, American Express, Four Seasons, and hundreds more of the world’s greatest brands and health clubs.

Medallia was started in Silicon Valley in 2001. Today Medallia works with the world’s most revered companies to redefine what great customer experience means.

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