Active Listening System

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What is the MXM Active Listening System?
MXM offers you the opportunity to collect feedback from your members on a regular basis in order to help you track and improve your members' experiences at your club(s) in real time.  MXM uses the power of Medallia as the tool for executing this program so it’s easy for you to operate.

trategic Intent of an Active Listening System:

  • To create clarity as to what a “great member experience” really is.
  • To start the conversation about Net Promoter Scoring and how it can differentiate your gym in an industry begging for that differentiation.
  • To change the way we treat the member from transactional to transformational.