MXM Member Data Overview

MXM Member data reports are simple member rosters in spreadsheet or .csv form that are used to populate the survey invitation queue in the Medallia MXM platform.  Please upload your files weekly.  Please name the file to include your club name.

IMPORTANT: To ensure accuracy, we cannot process files that do not include the required information listed in the Required Member Data Fields below.

REQUIRED MEMBER DATA FIELDS FOR EACH MEMBER:

  • Last Name
  • First Name
  • Age
  • Gender
  • Member ID
  • Phone Number
  • Email
  • Member Status (i.e. Active, Inactive)
  • Frequent Club ID (Provided by MXMetrics) OR Club Location Name
  • Join Date
  • Last Visit Date

 

SURVEY INVITATIONS CRITERIA:

  • The member is active.
  • The member is 18 or older.
  • The member has visited the club within the past 30 days.
  • The member has been a member for > 30 days.
  • An e-mail address will not receive more than one survey invitation per 90-day period, even if multiple members use that e-mail.