MXM MEMBER DATA OVERVIEW

MXM Member data reports are simple member rosters in spreadsheet or .csv form that are used to populate the survey invitation queue in the Medallia MXM platform.

REPORT FREQUENCY

We recommend that you e-mail or securely upload your report weekly for the most consistent feedback stats.

SURVEY INVITATIONS WILL BE SENT BASED ON THE FOLLOWING CRITERIA BEING TRUE:

* The member is active.

* The member is older than 18.

* The member has visited the club within the past 30 days.

* The member has been a member for > 60 days.

* An e-mail address will not receive more than one survey invitation per 90-day period, even if multiple members use that e-mail.

REPORT FIELDS:

* Last Name

* First Name

* Age

* Gender

* Member ID or Account Number

* Phone Number

* Email

* Member Status (i.e. Active, Inactive)

* Frequent Club ID (Provided by MXMetrics)

* Join Date

* Last Visit Date