How are survey recipients determined?

By default, Medallia will only send surveys to an e-mail address if:

  • The member is active.
  • The member is older than 18 (if age or birth date is available).
  • The member has visited the club within the past 30 days.
  • The member has been a member for more than 30 days.
  • The member e-mail has not been opted out.

If your member data uploads are automated by MXM, members who have canceled will be set to "Inactive" automatically on a scheduled weekly update.

If you upload your own member data, you can exclude members from sampling by uploading them to Medallia with the member status of "Inactive".