Rockin' Review

What

What is the ideal review you would like to see appear on Yelp! or Facebook or Google?  Take a shot at writing it yourself.  No you aren't going to post it!  But think about what an ideal service experience would be.  What knocked your socks off?  Be specific!  This becomes a great training document for you and your team! 

Extra Credit 

Ask each of your team members to write the review that they would like to see written about them personally.  Facilitate a discussion about how this can become reality.  

Why

Discussion about how to make these experiences the norm will reveal what people need to get thew job done and maybe more importantly, what obstacles are in their way!  Often times delivering a great customer experience is more about subtraction than addition!