If you have not started using Case Management you should start now. The manual tagging option will be eliminated June 15th. What does this mean?
- The 'tag this comment' button will be gone!
- Historical manual tags will be migrated into Case Management
- Watch the video below to learn how to use Case Management and how to access the data.
What is Text Analytics? Text Analytics is automated tagging. This means all comments will automatically be tagged and organized. This system will be live sometime during Q3. I will follow up with more info tomorrow.