Case Management Updates

Hi All,

Based on excellent feedback we have received after the launch of Case Management we are making a few updates to the Case Management Form and Case Management Reporting.

  • We have removed the option to select Medium as an urgency level. Your choices will now be High Urgency, Low Urgency and None. The reporting will reflect this change as well.

  • We have also removed the option of Suggestion Queue from the Action to Take drop down. This eliminates the duplication of tagging a survey as a suggestion. Lastly, we will migrate all surveys previously tagged suggestion queue to option: This Survey Includes Suggestion. 

If there are any questions regarding these changes please let our support team know. We are happy to help out.