Based on excellent feedback we have received after the launch of Case Management we are making a few updates to the Case Management Form and Case Management Reporting.
We have removed the option to select Medium as an urgency level. Your choices will now be High Urgency, Low Urgency and None. The reporting will reflect this change as well.
We have also removed the option of Suggestion Queue from the Action to Take drop down. This eliminates the duplication of tagging a survey as a suggestion. Lastly, we will migrate all surveys previously tagged suggestion queue to option: This Survey Includes Suggestion.
If there are any questions regarding these changes please let our support team know. We are happy to help out.