Exceptional clubs don’t happen by accident, and they appear in every strata of the marketplace – low-price, mid-price and high-price. Their common denominator is the conscious choice to make customer experience their strategy and the adoption of the habits that make it successful.
Learn what “exceptional” really means and how you can put your club(s) on the “exceptional” path. If you want to learn how many of the world’s best companies, including fitness organizations, drive customer experience strategy, this webinar is for you – regardless of the size of your organization.
Blair McHaney, president, ClubWorks Inc.
Blair McHaney is the former vice president of strategic initiatives for Medallia, an operational customer experience management (OCEM) technology company. He is a subject matter expert on operationalizing voice of customer systems, a Medallia Institute educator, a club owner for more than 30 years and president of ClubWorks, which is Medallia’s partner for operational customer experience management in the fitness industry.