When: Thursday, July 20th, 2017
9am PT / 12pm ET / 6pm BST
Presenters: Bernadette Doerr, Research & Analytics Manager, Medallia and Carolyn Egelman, Sr. Manager, Insights, Medallia
Even the most seasoned customer experience professionals struggle to demonstrate the financial value of their CX programs. Where should I look? What should I track? How should I communicate this, to whom, and when?
Please join us for a webinar featuring Medallia case studies on financial linkage.
We will highlight several recent examples (Airbnb, Comcast, Telcos and more) of companies tracking the financial value of providing a great customer experience, and discuss ways to leverage social science to make your case palatable to the CFO. The session will conclude with live Q&A.