Imagine a system that makes it easy to track all your customers’ experiences and feedback. A system that, instead of generating reports, offers real time analytics tailored to every person in your organization — from the C-suite through to the frontline. A system that makes sure that everyone knows exactly what they need to do to improve the customer experience. A system that’ll make your customers love your business.
So...your Net Promoter Score is 20.
It's time to employ an Operational Customer Experience Management system (OCEM)! Use MXM to capture feedback from all your members. Then watch as that data transforms into actionable insights. It will take your whole team to improve the member experience so give them the information they need. MXM can deliver it.
THE MXM SOFTWARE
MXM delivers the data to focus effort on creating spectacular member experiences.
Every day MXM captures feedback that systematically engages everyone: your customers, your frontline, and your leadership.
MXM helps build loyal customers, loyal customers bring friends, loyal customers stay longer, loyal customers spend more money, and loyal customers say great things about you even after they leave.
DATA COLLECTION & MOBILE FEEDBACK
- Web-based surveys with email invitations and reminders
- Fully optimized for mobile
- Quick response rates and feedback delivered when you want it
- In English, Spanish, Portuguese, & French
CUSTOMER RECOVERY - TURN DETRACTORS INTO ADVOCATES
- Flags at-risk customer relationships
- Generates alerts.
- Sends email notifications.
- Drives improvement in alert resolution.
- Effectively handle customer complaints.
SEE WHAT'S IMPORTANT AT A GLANCE
MXM's compelling, intuitive format promotes situational awareness and helps you get things done by surfacing important trends and exceptions. Easily drill-down with just a couple of clicks. It should be simple to find the data you want. We make it easy.
COMPARE YOUR PERFORMANCE TO RELEVANT BENCHMARKS
Compare your performance to relevant benchmarks—internal or external—from almost anywhere in the application. See whether a change in score is unique to you or shared by other business units of your organization and even your competitor across the street.